Returns & refunds
We want you to love your nails. Here's how returns work, in plain English.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or isn't what you ordered, email naileesstore@gmail.com within 7 days of receiving it. Include your order number, a short description of the problem and a few photos. We'll reply with next steps.
- Items being returned should be unused, in their original condition and packaging.
- Please wait for our approval before sending anything back; we can only accept returns we've pre-approved.
- Refunds are processed within 14 days of the returned item reaching us. If the item was damaged, faulty or incorrect, we'll also refund the original shipping.
Change of mind
Press-on nails are a personal-care item, so for hygiene reasons we can't offer refunds or exchanges if you change your mind or would like a different size or style. Please check the size guide before you order, and ask us if you're unsure which set will fit.
How to start a return
- Email naileesstore@gmail.com with your order number and the email address you ordered with.
- Attach photos of the issue.
- Wait for our reply before posting anything back.
Nothing on this page limits your rights under the Australian Consumer Law. Read the full refund policy.